Payment policy

Last updated: 24 October 2026.

Ways to pay

We accept the following payment methods through our Shopify checkout:

• Credit and debit cards: Visa, Mastercard, American Express, Discover and Diners Club.
• Other payment methods: Shop Pay, PayPal, Apple Pay, Google Pay, Amazon Pay and USDC.

The methods available for your order are shown at checkout. Availability can depend on your location, browser, device and payment provider.

Prices and currency

Our UK store displays prices and checkout totals in pounds sterling (GBP, £). Your item subtotal, delivery charge and full amount to pay are displayed before you confirm your order. Our delivery information explains the delivery charges.

When payment is taken

Card payments are taken when you place your order, subject to authorisation by your card provider. Other payment methods are completed when the payment provider finishes processing. We send your order confirmation by email after you complete checkout.

Secure checkout

Checkout is provided by Shopify over an encrypted HTTPS connection. Shopify is certified Level 1 PCI DSS compliant, a security standard for handling card payments. Your payment details are processed by Shopify and your chosen payment provider.

Our privacy policy explains how personal information is collected and used.

If a payment is declined

Check your payment details or choose another available method at checkout. Your bank or payment provider can explain why a payment has been declined.

Payment questions and refunds

For help with a payment, email contact@pawfenn.co.uk with your order number, if you have one. Our returns and refunds policy explains refund eligibility and timings.